Refund policy

Returns Policy

We accept returns for both defective and non-defective items within 30 days of delivery.

This policy does not affect your statutory rights.

Return Window & Process

If you wish to return your order, please contact us at sales@prelovedwholesale.com within 30 days of receiving your order.

Please include:

• Your order number
• The item(s) you wish to return along with an image if there is a fault not mentioned.
• The reason for your return

Once your return request has been approved, we will provide you with instructions on how to return your order.

Returns received outside of the 30-day return period may not be eligible for a refund.

If you have ordered by mistake and your order has not yet been dispatched, please contact us as soon as possible and we will do our best to cancel your order.

Return Conditions

Returned items must:

• Be returned within the approved return period.
• Be in the same condition as received.
• Be securely packaged to prevent damage during transit.
  

If you have items from multiple orders you wish to return, we will accept a combined return. Please ensure the correct order numbers for each item, along with your email inside the parcel.

Return Costs

Customers are responsible for the cost of returning goods.

 

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect item or your order arrives damaged, please contact sales@prelovedwholesale.com as soon as possible, including photographs where possible.

We will investigate the issue and work with you to provide an appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow up to 14 days from the date we receive your return for your refund to be processed.

Product Information

As we sell second-hand and preloved clothing, minor signs of wear may be present unless otherwise stated in the product description.

Any known faults or imperfections will be clearly described on the product page and are not valid reasons for return.

Abuse of Returns Policy

We reserve the right to refuse returns or take appropriate action where fraudulent returns, item swapping, or abuse of our returns process is identified.